Privacy Policy

1. What We Collect

We collect information you provide when you create an account, set up a profile, post events, or contact us.

This may include your name, email address, profile details, and any information you choose to share on the platform.

2. How We Use Your Information

We use your information to operate and improve Fill The Night, including:

• Connecting artists and venues
• Enabling messaging and booking workflows
• Sending relevant updates and notifications
• Improving the overall experience

3. Location Data

Fill The Night may process approximate location (such as city/region or ZIP-level context) to improve local event discovery and relevance.

We do not collect precise background location for unrelated tracking. Location permissions can be controlled in your device settings.

4. Fan Follows and Push Notifications

If you follow an artist or venue, you may receive updates about upcoming shows and activity. Push notifications are optional and can be managed or turned off at any time in your app and device settings.

We do not sell your contact information or use it for unrelated marketing.

5. Analytics and Measurement (Including GA4)

We use analytics tools, including Google Analytics 4 (GA4), to understand product usage, diagnose issues, and improve performance.

Analytics data may include device/app interaction events, session activity, and aggregate usage patterns. We use this data for product improvement and service reliability.

6. Sharing of Information

We do not sell your personal data. Information may be shared only when necessary to operate the platform—for example, enabling communication between users, delivering notifications, analytics processing, or fulfilling core features.

7. Third-Party Services and APIs

Fill The Night may rely on third-party services and APIs (for example analytics, push delivery, hosting/infrastructure, mapping/location, and payment or messaging providers) to operate the app and website.

These providers process data under their own terms and privacy policies, and only to support services requested by Fill The Night.

8. Data Security

We take reasonable measures to protect your information, but no system can be completely secure. We encourage you to use strong passwords and keep your account information private.

9. Your Control

You can update your account information, manage notification preferences, or request account deletion at any time.

10. Account Deletion Process

You can request account deletion from within your account settings or by contacting support@fillthenight.com from your account email address.

When deletion is requested, we remove or de-identify personal data unless retention is required for legal, security, fraud-prevention, or legitimate operational obligations.

11. Data Retention

We retain personal data only as long as needed for the purposes described in this policy, including account operation, legal compliance, security, dispute resolution, and enforcement of platform terms.

Retention periods vary based on data type and business/legal needs.

12. Cookies and Usage Data

We may use cookies or similar technologies to improve performance and understand how the platform is used. This helps us make better decisions about features and usability.

13. App Store Privacy Disclosures

App Store privacy disclosures are provided separately in store listings and are intended to describe data collection, linking, and tracking practices for the current app version. We keep those disclosures aligned with our actual data practices and third-party SDK usage.

14. Changes to This Policy

We may update this policy over time. Continued use of Fill The Night means you accept any updates.

Your use of Fill The Night is also governed by our Terms of Use.

15. Contact

Support email: support@fillthenight.com

Privacy requests: privacy@fillthenight.com

If you have questions about this policy, please contact us.